Terms & Conditions

Terms And Conditions

Last Updated: 11 November 2025

1. Introduction

Welcome to Sandbanks Cleaning Co (“we”, “our”, “us”). By using our website https://sandbankscleaning.co and our cleaning services, you agree to comply with and be bound by these Terms and Conditions. If you do not agree, please do not use our website or services.

2. Company Information

Sandbanks Cleaning Co
Based in Poole, Dorset, United Kingdom
Email: info@sandbankscleaning.co

3. Services

We provide professional cleaning services for residential, commercial, and holiday properties in Sandbanks, Poole, and surrounding areas.
All services are carried out with reasonable care and skill consistent with industry standards.

4. Quotes And Bookings

  • Quotes are valid for 30 days from the date issued.
  • Bookings are confirmed only once accepted in writing or by email.
  • We reserve the right to adjust pricing if additional work is required that was not included in the initial quotation.

5. Payment Terms

  • Payment is due on completion of the service unless otherwise agreed in writing.
  • Late payments may incur a reasonable administration fee.
  • Ownership of any materials supplied remains with us until full payment is received.

6. Cancellations And Access

  • Clients must give at least 24 hours’ notice to cancel or reschedule.
  • If access is denied or insufficient notice is given, a 50 percent cancellation charge may apply.
  • We reserve the right to cancel or reschedule bookings due to unforeseen circumstances such as staff illness, severe weather, or safety concerns.

7. Client Responsibilities

  • Ensure safe access to the property and disclosure of any hazards or special requirements.
  • Secure valuables and fragile items before cleaning begins.
  • Report any dissatisfaction within 24 hours of service completion so we can rectify the issue promptly.

8. Liability

  • We are insured for public liability and will take all reasonable care to avoid damage.
  • We shall not be liable for indirect or consequential loss, including loss of profit or reputation.
  • Our total liability for any claim shall not exceed the total amount paid for the specific service.

9. Use Of The Website

  • All website content, text, logos, and images are the intellectual property of Sandbanks Cleaning Co.
  • You may not copy, reproduce, or distribute content without prior written permission.
  • You must not use the website in any way that causes harm, disruption, or unauthorised access to our systems.

10. Privacy

Your personal data is handled in accordance with our Privacy Policy, which forms part of these Terms.

11. Complaints

We aim to resolve all concerns quickly and fairly. Please contact us by email at info@sandbankscleaning.co with full details of your complaint.

12. Governing Law

These Terms are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the English courts.

13. Updates

We may revise these Terms periodically. Updates will be posted on this page with the latest revision date shown above.