Privacy Policy

Last Updated: 11 November 2025

Introduction

This Privacy Policy explains how Sandbanks Cleaning Co (“we”, “our”, “us”) collects, uses, and protects personal information when you visit our website https://sandbankscleaning.co or contact us through our online forms.

We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We collect and process the following types of personal data:

Contact details – such as your name, email address, phone number, and any message you provide when using our contact form.
Technical data – such as your IP address, browser type, and operating system, automatically collected to ensure site security and performance.
Cookies and analytics – used to improve user experience and measure website performance (if enabled).

All information submitted via the contact form is securely transmitted through WPForms and WP Mail SMTP to our business email.

2. How We Use Your Information

We use your information to:

Respond to enquiries and provide requested services
Manage and improve our website and customer communication
Maintain internal records and comply with legal obligations

We do not sell, rent, or trade your information with third parties.

3. Lawful Basis for Processing

We process your personal data on the following legal bases:

Consent – when you submit information voluntarily through our contact form.
Legitimate interest – to respond to enquiries and operate our business efficiently.

4. Data Storage and Security

Your data is stored securely on password-protected systems.
We use industry-standard security measures and SSL encryption to protect your information in transit.

5. Data Retention

We retain contact form submissions for as long as necessary to deal with your enquiry and for up to 12 months thereafter, unless a longer period is required for legal or business purposes.

6. Sharing Your Information

We may share data only with trusted service providers who assist in operating our website (such as web hosting and email services).
All third-party processors comply with UK data protection laws.

7. Your Rights

You have the right to:

Access the personal data we hold about you
Request correction or deletion of your data
Withdraw consent at any time
Lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk

To exercise these rights, please contact us using the details below.

8. Cookies

Our website may use cookies to enhance your experience. You can control or delete cookies through your browser settings. See our cookie policy

9. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact:

Sandbanks Cleaning Co
Email: info@sandbankscleaning.co
Location: Poole, Dorset, United Kingdom

10. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with the updated revision date.